1. Reservations

1.1 Booking Confirmation
All bookings are considered pending until a confirmation email is sent to the guest. Guests must provide accurate personal information, including name, contact details, and payment information, to confirm the reservation.

1.2 Payment Terms

• A minimum non-refundable 50% deposit is required at the time of booking.

• The remaining balance must be paid 7 days before check-in. If the balance is not paid by 10:00 AM, the accommodation may be given to other guests.

• Accepted payment methods include credit/debit cards, bank transfers, and other forms of online payments as listed on our booking site.

1.3 Booking Modifications

• Guests may request modifications to their reservation dates up to 14 days before check-in, subject to availability.

• Any changes to the reservation may affect the rates and may incur an additional modification fee.

1.4 Guest Limit

• The maximum number of guests per accommodation is set per unit’s policy. Exceeding this limit without prior approval will result in a penalty charge and possible cancellation of the reservation.

2. Cancellations

2.1 Flexible Cancellation Policy

• Full Refund: If canceled 30 days or more before check-in.

• 50% Refund: If canceled 7-29 days before check-in.

• No Refund: If canceled less than 7 days before check-in.

2.2 Non-Refundable Cancellation Option
Guests may select a discounted, non-refundable rate during booking. Under this option, no refunds are issued for cancellations at any time after booking.

2.3 Force Majeure
In cases where unforeseeable events (e.g., natural disasters, governmental restrictions, pandemics) affect the booking, guests may be eligible for a full refund or rebooking at a later date. Such cases are evaluated individually and are at the discretion of management.

2.4 Early Check-Out
If a guest chooses to check out early, no refund will be provided for the unused portion of their stay unless agreed upon in writing.

2.5 No-Show Policy
If a guest does not arrive on the confirmed check-in date without prior notice, the reservation will be considered canceled, and no refund will be issued.

3. Security Deposit and Damages

3.1 Security Deposit Requirement
A refundable security deposit is required for all reservations, due upon check-in or along with the final payment before check-in. The amount of the deposit varies by unit and will be stated at the time of booking.

3.2 Purpose of Security Deposit
The security deposit covers:

• Any damages caused by the guest to the property or its contents.

• Excessive cleaning if the property is left in poor condition.

• Loss of keys, fobs, or access cards.

• Unpaid charges or fines (e.g., unauthorized parking or penalties for rule violations).

3.3 Deposit Hold and Refund Process

• The security deposit will be held for 48 hours after check-out to allow for a property inspection.

• Any deductions from the deposit will be itemized, and the remaining balance will be refunded to the guest within 5-10 business days after check-out.

• If damages exceed the security deposit, the guest will be liable for additional costs and will be contacted with a detailed report and invoice.

3.4 Damage Reporting
Guests are responsible for reporting any damages or issues within 24 hours of check-in. Failure to do so may result in the assumption that any damages found after check-out were caused by the guest.

3.5 Smoking, Pets, and Unauthorized Activities

• Smoking: All properties are non-smoking. Smoking inside the property will incur a cleaning fee of up to ₱10,000 to cover deep cleaning and deodorization costs.

• Pets: Unauthorized pets are not allowed. Violations may lead to a penalty, additional cleaning fees, and possible eviction without a refund.

• Unauthorized Activities: Parties, events, or unlawful activities are strictly prohibited. Violations may result in immediate eviction and forfeiture of the security deposit.

3.6 Additional Penalties for Excessive Damage
If damage or excessive cleaning requires specialized services or leads to the loss of rental income due to repair time, the guest will be liable for the repair costs and lost income. Documentation will be provided upon request.

4. House Rules and Conduct

4.1 Compliance with House Rules
Guests are expected to adhere to all house rules outlined in their reservation agreement. Violations of these rules may lead to penalties, eviction, or forfeiture of the security deposit.

4.2 Quiet Hours

• Quiet hours are observed from 10:00 PM to 8:00 AM to ensure a pleasant environment for all guests and neighbors.

• Noise complaints may lead to warnings, eviction, or penalties as outlined in the house rules.

4.3 Garbage and Waste

• Guests are responsible for disposing of garbage in designated areas. Trash left in hallways, stairwells, or outside of units is strictly prohibited.

• A ₱10,000 penalty may be applied for any excessive waste or garbage left that requires additional cleaning and sanitization.

4.4 Lost Items
Guests are responsible for ensuring all personal belongings are taken with them upon departure. Management is not liable for any items left behind.

5. Guest Agreement and Liability

5.1 Guest Liability
Guests agree to take full responsibility for any harm, injury, or loss incurred during their stay due to their actions, including misuse of property facilities.

5.2 Indemnification
By accepting the reservation, guests agree to indemnify and hold harmless the accommodation provider from any claims, liabilities, damages, losses, or expenses arising from the guest’s stay.

5.3 Acceptance of Policy
Guests agree to these terms upon booking, and the policy is deemed accepted once payment has been processed.

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